Return and Exchange policy
Bridlen shoes whilst being hand made are bound to have some differences
between pairs and colours may vary they go through stringent quality checks to
ensure you have receive an near perfect product. However, if you are not
satisfied for the reasons listed below, we have an exchange policy.
Terms of exchange:
You must initiate the exchange within 10 days of receiving the product.
To be eligible for an exchange, the product must be unused and in the
same condition that you received it. It must also be in the original
We only replace products if (a) you have a size issue, (b) if the product has
a manufacturing defect or (c) if the product is damaged while being
shipped to you.
Please take extra care while trying your shoes to ensure the leather soles
are not damaged. We recommend trying them in a carpeted area incase
you need to initiate an exchange.
How to exchange your product:
To complete your exchange, we require a receipt or proof of purchase. You
should email us your proof of purchase, photos of the shoes including the
soles and reason for exchange to firstname.lastname@example.org
We will respond to your email with our initial approval or rejection of your
exchange within 48 hours.
If your initial request is approved, we will request that you send the product
back to us with a tracking number, The shipping costs for returning
your product will be borne by you.
Once your return is received and inspected, we will send you an email to
notify you that we have received your returned product.
We will also notify you of the final approval or rejection of your exchange
depending on the condition of the shoe if it is in line with the photos initially
sent. If approved, the shipping of your replacement product will be
initiated. Depending on where you live, the time it may take for your
exchanged product to reach you may vary.
We do not accept refunds.